支援中心Support center
快速找到使用方式、訂閱說明與常見問題。Quick answers for using FloWeave, subscriptions, and troubleshooting.
如何開始使用？How do I get started?
先搜尋一首歌曲，從結果中選擇歌曲，再使用「尋找下一首」探索銜接方向。收藏歌曲與標記喜好後，DJ DNA 會逐步建立你的音樂偏好。Search for a track, select it, then use Find the Next Track to explore transition directions. Favorites and likes gradually shape your DJ DNA.
無法取得訂閱方案Subscription plans are unavailable
請確認網路連線與 App Store 服務正常、Apple ID 已登入，然後重新啟動 FloWeave。若仍無法載入，請稍後再試或聯絡支援，並附上裝置型號、系統版本與 FloWeave 版本。Check your connection and App Store availability, confirm your Apple ID is signed in, then relaunch FloWeave. If plans still do not load, try later or contact support with your device, OS, and app version.
如何恢復購買？How do I restore purchases?
在 FloWeave Pro 頁面點選「恢復購買」。請使用原本購買訂閱的 Apple ID；訂閱管理與取消可在 Apple 帳號的訂閱設定完成。Choose Restore Purchases on the FloWeave Pro screen and use the Apple ID that made the purchase. Manage or cancel subscriptions in your Apple Account settings.
iCloud 同步如何運作？How does iCloud sync work?
支援的版本可把 FloWeave 資料快照儲存在你的私人 iCloud 資料庫。請確認已登入 iCloud，且系統設定允許 FloWeave 使用 iCloud。Supported versions can store a FloWeave data snapshot in your private iCloud database. Make sure you are signed into iCloud and FloWeave is allowed to use it.
搜尋結果或外部音樂連結沒有回應Search or music links do not respond
FloWeave 會連接第三方音樂服務。請先檢查網路、更新相關音樂 App，並稍後重試；部分結果可能受地區、服務狀態或內容供應影響。FloWeave connects to third-party music services. Check your connection, update the relevant music apps, and retry later. Results can vary by region, service status, and catalog availability.
聯絡支援Contact support
來信請勿包含密碼、API Key 或完整付款資料。Please do not include passwords, API keys, or complete payment information.